Returns

Returns

Return of Goods for Credit or Refund

Returns and Cancellations

Goods may be returned for credit only if we have agreed in writing, Returns are based on the discretion of Action Outdoors. If the customer and Company are in agreeance, goods must be received by us at our premises where they were despatched from within 10 days after delivery and in the same condition as they were delivered to you. Returned goods must be sent at your expense, with a copy of the original packing slip or invoice.

Goods that are Custom Made or cut to length include but are not limited to Ropes, Chains, Wire, Mesh cannot be returned under any circumstances. 

Goods that are ordered specifically for you from other suppliers cannot be returned under any circumstances  

If we made an error in your order, we will refund the full purchase price plus return shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any postage that you have had to pay to return to us upon receipt of the item. Please note that we cannot be held responsible for any parcels sent to us that get “lost in the post”. We also reserve the right to reject any returns if we deem the item not to be shop worthy. If we send or you order the wrong product you must return it to us as soon as possible. 

Products must be in their original packaging (sealed) and unused condition. If returned to us with damaged packaging a 15% restocking fee will be deducted.

You may not cancel an order for Goods, wholly or partly, without our written consent. As a condition of giving our consent, we may require reimbursement of any costs (including materials, handling fees, and labor incurred by us in connection with the order up to the date of our consent.

In addition, we may cancel or suspend any order for Goods, wholly or partly and without liability to you, if fulfilling the order becomes impractical or uneconomic due to any cause beyond our control if we reasonably believe that the information which you have given us is not correct or no longer correct, 

In the unlikely event that the goods are unavailable, we reserve the right to refuse or cancel an order. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.

While we endeavor to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.

 We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.

Example Below from Consumer.org.nz

You don't have the right to return goods simply because you've changed your mind or your circumstances have changed.

Say you bought a smartphone. What if:

  • Your partner bought you one as a surprise on the same day. Can you take one of them back?
  • You really wanted a pink one. Can you swap?
  • The same phone is $100 cheaper in the shop next door. Can you get a refund?

The answer to all these questions is no. The retailer is under no legal obligation to give you your money back or exchange the product.

https://www.consumer.org.nz/articles/returns-and-refunds

Where you believe it is necessary for you to return a product to us, for Warranty or Repair you must first contact by email to sales@actionoutdoors.kiwi   We will discuss the reason for return and if the appropriate issue you with a  returns authorization number.

If a product is faulty then we will seek to either find a local repairer who can make good any fault or if necessary liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace it at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.

We recognize the importance of happy customers and aim to find speedy solutions to all problems, howsoever caused.

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