Delivery Information

Delivery Info 

Shipping & Delivery within New Zealand:  Local courier, Target 2-3 working days service.

Your order will generally be processed within 24-48 hours of placing your order, we use Courier Post or Fastways for fast & secure delivery for shipping within New Zealand Monday to Friday (business days), for rural delivery sometimes a third party is used.  Orders received after 1: 00 pm will be processed the next business day.

Please note that dates given for delivery are the best estimate and are given in good faith but are not to be treated as a condition of the sale. No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery. Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

Action Outdoors Ltd Company Policy is = All Goods are sent Signature Required For Yours and Our Security. Any Goods not needing a Signature You the Buyer need to contact the relevant courier/freight Company and sign an Authority to Leave Form. 

Most Freight companies also have online Redirect Facilities as well.

The seller reserves the right to despatch the buyer's order in one delivery or by instalments.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.

The seller will select the method/type of delivery. The Seller will determine applicable delivery fees to apply. Where the buyer requests another method of delivery (eg Saturday or urgent delivery) and the seller agrees in writing then the buyer shall meet the cost of that delivery.

Depending on the makeup of your order and your delivery location we will use our best judgement to select the most cost-effective delivery option for you. Through our years of experience, we know that some of our products are best handled by specific carriers and in the interests of delivering your order in the best possible condition and timeliness, we will choose these carriers even if their charges are higher than other options available.

Before your order leaves our premises we undertake a number of internal quality control checks on each component of the order. These checks will make sure that the goods leave our premises in pristine condition. Despite the best efforts of our chosen transport providers, it is essential that you take every opportunity to inspect the products for damage prior to accepting the receipt of them from the delivery driver. In the worst-case scenario, you should note any signs of damage to the external packaging on the drivers run sheet or consignment note.

In the unlikely event that damage does occur to your order, we will exercise every effort to process a claim with the transport company on your behalf in a professional and above all prompt fashion.  Please note that all deliveries are conducted under the Carriage of Goods Act 1979 - if you require further information about this then simply contact one of our team who will be happy to answer any questions you may have.

mm 26-10-19

  • Liability for shortages in the number of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for the seller to investigate the claim.
  • Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:
  • Prior to acknowledging delivery to the carrier, the buyer must ensure that the complete consignment as per the carrier's note has been received.
  • Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.
  • Within 7 days of receipt of the consignment, the buyer must ensure that all goods received are in good order and condition.
  • No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.