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Returns

Return of Goods for Credit or Refund

Returns and Cancellations

Goods may be returned for credit only if we have agreed in writing, Returns are based on the discretion of Action Outdoors. If the customer and Company are in agreeance, goods must be received by us at our premises where they were despatched from within 10 days after delivery and in the same condition as they were delivered to you. Returned goods must be sent at your expense, with a copy of the original packing slip or invoice.

Goods that are Custom Made or cut to length include but are not limited to Ropes, Chains, Wire, Mesh cannot be returned under any circumstances. 

Goods that are ordered specifically for you from other suppliers cannot be returned under any circumstances  

If we made an error in your order, we will refund the full purchase price plus return shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any postage that you have had to pay to return to us upon receipt of the item. Please note that we cannot be held responsible for any parcels sent to us that get “lost in the post”. We also reserve the right to reject any returns if we deem the item not to be shop worthy. If we send or you order the wrong product you must return it to us as soon as possible. 

Products must be in their original packaging (sealed) and unused condition. If returned to us with damaged packaging a 15% restocking fee will be deducted.

You may not cancel an order for Goods, wholly or partly, without our written consent. As a condition of giving our consent, we may require reimbursement of any costs (including materials, handling fees, and labor incurred by us in connection with the order up to the date of our consent.

In addition, we may cancel or suspend any order for Goods, wholly or partly and without liability to you, if fulfilling the order becomes impractical or uneconomic due to any cause beyond our control if we reasonably believe that the information which you have given us is not correct or no longer correct, 

In the unlikely event that the goods are unavailable, we reserve the right to refuse or cancel an order. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.

While we endeavor to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.

 We do therefore reserve the right to cancel any such orders for which pricing was wrong or inaccurate without further notice to the customer and refund these payments promptly.

Example Below from Consumer.org.nz

You don't have the right to return goods simply because you've changed your mind or your circumstances have changed.

Say you bought a smartphone. What if:

  • Your partner bought you one as a surprise on the same day. Can you take one of them back?
  • You really wanted a pink one. Can you swap?
  • The same phone is $100 cheaper in the shop next door. Can you get a refund?

The answer to all these questions is no. The retailer is under no legal obligation to give you your money back or exchange the product.

https://www.consumer.org.nz/articles/returns-and-refunds

Where you believe it is necessary for you to return a product to us, for Warranty or Repair you must first contact by email to sales@actionoutdoors.kiwi   We will discuss the reason for return and if the appropriate issue you with a  returns authorization number.

If a product is faulty then we will seek to either find a local repairer who can make good any fault or if necessary liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace it at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.

We recognize the importance of happy customers and aim to find speedy solutions to all problems, howsoever caused.

Seller's Liability and Maintenance Guarantee

Nothing on this site is to be construed as a recommendation to use any particular product.

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the seller is under no liability if they are not. 

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods. 

ACTION OUTDOORS will not take responsibility for any items lost in transit being returned back.

All returns must be pre-arranged with ACTION OUTDOORS sales representative, goods returned that have not been pre-arranged will not be accepted.

Goods returned must be in original condition and packaging. They must also include all accessories and a copy of the tax invoice.

All goods except faulty goods must be unopened. If a product, within its warranty period, is defective or damaged, it will be repaired or replaced at no further charge, alternatively ACTION OUTDOORS, at its discretion, may offer a refund on goods where repair or replacement is not possible.

ACTION OUTDOORS gives no express guarantees unless they are in writing.

Unless the goods are acquired for business purposes, ACTION OUTDOORS will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantee Act 1993.

Where goods are returned for warranty purposes the buyer shall pay for all shipping expenses required to deliver the goods to and from the seller's store in original packaging.

The seller is not responsible for any shipment, administrative, manufacturing or other delays incurred while the goods are not in the possession of the seller.

Once the goods are inspected the manufacturer may deem any reported defect a result of misuse or causes other than those covered by the warranty, the judgment of the manufacturer is considered correct and final and cannot be disputed by the buyer or the seller. Where the cause of the defect is not covered by the warranty the buyer is liable to pay for all expenses incurred by the seller during the entire claim process, in addition to any costs and penalties charged to the seller by other parties such as the manufacturer.

In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 3 months of the date of supply, provided always that such defective parts are promptly returned to the seller unless otherwise arranged. The seller shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances. At the termination of the appropriate period (i.e. guarantee period or 3 months as indicated above) all liability on the seller's part ceases.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.

The seller's liability under this contract and the warranty in this clause are confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.