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Returns

Returns

Return of Goods for Credit or Refund

 

COVID 19: WE HAVE REORGANISED OUR BUSINESS SO OUR STAFF NOW WORK FROM HOME. THEREFORE WE ARE DROP SHIPPING MOST OF OUR PRODUCTS. IT IS NOT PRACTICAL TO RETURN ANY ITEM YOU BUY. UNLESS IT IS BROKEN OR NOT WORKING. SO PLEASE CHOOSE WISELY - WE WILL NOT REFUND FOR BUYERS ERROR OR REMORSE. THANKYOU

Example Below from Consumer.org.nz

You don't have the right to return goods simply because you've changed your mind or your circumstances have changed.

Say you bought a smartphone. What if:

  • Your partner bought you one as a surprise on the same day. Can you take one of them back?
  • You really wanted a pink one. Can you swap?
  • The same phone is $100 cheaper in the shop next door. Can you get a refund?

The answer to all these questions is no. The retailer is under no legal obligation to give you your money back or exchange the product.

https://www.consumer.org.nz/articles/returns-and-refunds

Where you believe it is necessary for you to return a product to us, for Warranty or Repair you must first contact by email to sales@actionoutdoors.kiwi   We will discuss the reason for return and if the appropriate issue you with a  returns authorization number.

If a product is faulty then we will seek to either find a local repairer who can make good any fault or if necessary liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.

We recognise the importance of happy customers and aim to find speedy solutions to all problems, howsoever caused.

Seller's Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the seller is under no liability if they are not.

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

Where goods are returned for warranty purposes the buyer shall pay for all shipping expenses required to deliver the goods to and from the seller's store in original packaging.

The seller is not responsible for any shipment, administrative, manufacturing or other delays incurred while the goods are not in the possession of the seller.

 

Once the goods are inspected the manufacturer may deem any reported defect a result of misuse or causes other than those covered by the warranty, the judgment of the manufacturer is considered correct and final and cannot be disputed by the buyer or the seller. Where the cause of the defect is not covered by the warranty the buyer is liable to pay for all expenses incurred by the seller during the entire claim process, in addition to any costs and penalties charged to the seller by other parties such as the manufacturer.

In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 3 months of the date of supply, provided always that such defective parts are promptly returned to the seller unless otherwise arranged. The seller shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances. At the termination of the appropriate period (i.e. guarantee period or 3 months as indicated above) all liability on the seller's part ceases.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.

The seller's liability under this contract and the warranty in this clause are confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.