Where you believe it is necessary for you to return a product to us, for whatever reason you must first contact us either by phoning (09) 829-2308 during normal business hours (Monday – Friday 9.30 am – 5.00 pm), or by email to firstname.lastname@example.org We will discuss the reason for return and if appropriate issue you with a returns authorisation number.
In the event that you have simply changed your mind about a product, you have purchased you have five working days from the date of order to advise us. We will only accept its return if the original packaging is intact and that you meet the return freight costs. Once we have received the returned product it will be assessed and only if it is in a condition that allows us to resell it in new condition will a refund be issued. All such returns will be subject to a 10% administration and re-stocking fee or $10.00 whichever is more. In addition, our costs associated with freighting the product to you where the value of your order qualified for free delivery will be deducted from the refund.
If a product is faulty then we will seek to either find a local repairer who can make good any fault or if necessary liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.
We recognise the importance of happy customers and aim to find speedy solutions to all problems, howsoever caused
Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.
Requests to return goods must be submitted within 5 days from the date of supply and the original invoice number must be quoted. Goods must then be returned to our warehouse within 7 days of us agreeing to credit or refund the goods. If they are returned later than this, we will not be able to process this request.
Where goods are accepted (for credit or refund at the seller’s discretion) they must be delivered at the buyer's expense into the seller's store in original condition and packaging.
The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 10% of the invoice price and levied at the seller's absolute discretion.
Seller's Liability and Maintenance Guarantee
The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required and the seller is under no liability if they are not.
The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.
Where goods are returned for warranty purposes the buyer shall pay for all shipping expenses required to deliver the goods to and from the seller's store in original packaging.
The seller is not responsible for any shipment, administrative, manufacturing or other delays incurred while the goods are not in the possession of the seller.
Once the goods are inspected the manufacturer may deem any reported defect a result of misuse or causes other than those covered by the warranty, the judgment of the manufacturer is considered correct and final and cannot be disputed by the buyer or the seller. Where the cause of the defect is not covered by the warranty the buyer is liable to pay for all expenses incurred by the seller during the entire claim process, in addition to any costs and penalties charged to the seller by other parties such as the manufacturer.
In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 3 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. The seller shall not be liable for consequential, indirect or special damages or loss of profits under any circumstances. At the termination of the appropriate period (i.e. guarantee period or 3 months as indicated above) all liability on the seller's part ceases.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.
The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it is agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.